Shipping policy
📦 Shipping Policy
1. Processing Time
Orders are processed within 1-3 business days after payment verification. Since we work with suppliers across multiple time zones, some orders may require additional processing time. You'll receive a confirmation email with tracking details once your order ships.
2. Shipping Methods & Carriers
We partner with reliable carriers including:
- USPS (Standard 3-7 business days)
- FedEx Ground (2-5 business days)
- UPS (2-6 business days)
Note: Carrier selection depends on product type and supplier location.
3. Shipping Rates
- FREE Standard Shipping on orders over $50
- Flat Rate: $4.99 for orders under $50
- Expedited Shipping: Available at checkout (additional fees apply)
4. Delivery Timelines
| Service | Estimated Delivery |
|---|---|
| Standard | 7-14 business days |
| Expedited | 3-7 business days |
| Holidays may cause delays |
5. International Shipping
Currently, we only ship within the 50 U.S. states. No international/P.O. Box shipments.
6. Tracking & Order Updates
- Track orders via the link in your shipping confirmation email
- Contact zestbox25@gmail.com for tracking issues after 5 business days
7. Shipping Restrictions
Certain oversized/heavy items may require special shipping arrangements. We'll contact you if additional fees apply.
8. Returns & Exchanges
See our [Return Policy] for details. Unopened items may be returned within 30 days at customer's shipping expense.
9. Lost/Damaged Packages
Report issues within 15 days of delivery:
- Email zestbox25@gmail.com with order # and photos
- We'll file a claim with the carrier
- Resolutions include replacement or refund