Refund policy
Refund Policy
We offer a 30-day return policy, meaning you may request a return within 30 days of receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at zestbox25@gmail.com.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
You can always contact us for any return questions at zestbox25@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as jewelry, perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we have received and inspected your return, we will notify you and let you know whether the refund is approved. If approved, you will be automatically refunded via your original payment method within 15 business days. Please remember that your bank or credit card company may also take some time to process and issue the refund.
If more than 20 business days have passed since we approved your return, please contact us at zestbox25@gmail.com.